Returns and cancellation
Returns, Refund & Cancellation Policy
1. Orders once placed cannot be cancelled.
2. Returns or Exchange are allowed only for:
• Delivered product is damaged or defective
• Wrong product delivered
• Delivered products have size issues (ONLY for apparels)
• Delivered products have Logo printing/ embroidering/ engraving/ miss print issues
3. If User finds the Product delivered is damaged and/or defective and/or is expired, then User must inform Workstore within 5 days of the delivery date by calling the Customer Care Centre on [1800-210-7000] or by sending an email at EpsilonBrandStore@workstore.in
4. Delivery Lead Time will be as mentioned below in Service Level agreement section including production & Transit time. Tier level segregation of delivery location is as per courier partner or logistics Pin Code terms.
o Tier 1 - 3 to 5 days
o Tier 2 – 5 to 7 days
o Tier 3 – 7 to 12 days
o Tier 4 – 12 to 18 days
5. Customer Support:
o A dedicated Key Account Manager will be assigned for agreement and Help Desk access will be available for facilitating the Project.
o Helpdesk will include Email EpsilonBrandStore@workstore.in, Chat and Toll Free Number 18002107000.
o Helpdesk Support will be provided on weekdays Monday to Friday between 9:30 AM-6:00 PM.
6. Issue Resolution:
o TAT for responding to issue: 1 working day
o TAT for resolution: maximum of 3 Days (Please note: This TAT depends on response time from the user)
o The Customer/Receiver shall ensure that they do not accept the delivery of any product where original packaging is damaged or tampered in any manner
7. OEM products: For products covered under OEM warranty, repair or replacement of the item during the warranty period shall be as per OEM warranty policy. User shall register the complaint at the place provided in Warranty terms for necessary actions. WorkStore shall facilitate and assist in cases which are not closed satisfactorily by OEM within timeline provided in Warranty policy terms.
8. Repair or replacement in case of any defective/damaged delivery, shall happen only at the shipping address provided at the time of purchase. Repair or replacement of such items will be honoured only in cases of no
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alteration or modification in the originally purchased product. If such product is not repairable, then the refund/replacement will be processed to the same shipping address provided at the time of purchase.
9. Physical** damage is not cover under warranty, Once Technician Report confirms that the damage is due to Physical & not manufacturing/Transit Damages. **Physical Damage means any tangible damage to Item, whether caused by accident, natural occurrence, or any other reason, including damage caused by earth movement or slippage, fire, flood, earthquake, riot, vandalism or any Environmental Condition.
10. In case of approved Return or Replacement of any Product, WorkStore will arrange pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgement of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with the WorkStore.
11. WorkStore will make reasonable endeavour that any eligible refund / credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within such time as taken by banking channels to process such refund.
12. In case of any defect arising after delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer’s warranty terms
13. In case any free item is found defective then WorkStore Ltd. shall arrange for the replacement of the free item only and the main Product shall not be replaced. If any free gift is not available with www.WorkStore Ltd. for an exchange, the Product will be taken back along with the free gift and the eligible refund will be processed.
1. Orders once placed cannot be cancelled.
2. Returns or Exchange are allowed only for:
• Delivered product is damaged or defective
• Wrong product delivered
• Delivered products have size issues (ONLY for apparels)
• Delivered products have Logo printing/ embroidering/ engraving/ miss print issues
3. If User finds the Product delivered is damaged and/or defective and/or is expired, then User must inform Workstore within 5 days of the delivery date by calling the Customer Care Centre on [1800-210-7000] or by sending an email at EpsilonBrandStore@workstore.in
4. Delivery Lead Time will be as mentioned below in Service Level agreement section including production & Transit time. Tier level segregation of delivery location is as per courier partner or logistics Pin Code terms.
o Tier 1 - 3 to 5 days
o Tier 2 – 5 to 7 days
o Tier 3 – 7 to 12 days
o Tier 4 – 12 to 18 days
5. Customer Support:
o A dedicated Key Account Manager will be assigned for agreement and Help Desk access will be available for facilitating the Project.
o Helpdesk will include Email EpsilonBrandStore@workstore.in, Chat and Toll Free Number 18002107000.
o Helpdesk Support will be provided on weekdays Monday to Friday between 9:30 AM-6:00 PM.
6. Issue Resolution:
o TAT for responding to issue: 1 working day
o TAT for resolution: maximum of 3 Days (Please note: This TAT depends on response time from the user)
o The Customer/Receiver shall ensure that they do not accept the delivery of any product where original packaging is damaged or tampered in any manner
7. OEM products: For products covered under OEM warranty, repair or replacement of the item during the warranty period shall be as per OEM warranty policy. User shall register the complaint at the place provided in Warranty terms for necessary actions. WorkStore shall facilitate and assist in cases which are not closed satisfactorily by OEM within timeline provided in Warranty policy terms.
8. Repair or replacement in case of any defective/damaged delivery, shall happen only at the shipping address provided at the time of purchase. Repair or replacement of such items will be honoured only in cases of no
Page 13
alteration or modification in the originally purchased product. If such product is not repairable, then the refund/replacement will be processed to the same shipping address provided at the time of purchase.
9. Physical** damage is not cover under warranty, Once Technician Report confirms that the damage is due to Physical & not manufacturing/Transit Damages. **Physical Damage means any tangible damage to Item, whether caused by accident, natural occurrence, or any other reason, including damage caused by earth movement or slippage, fire, flood, earthquake, riot, vandalism or any Environmental Condition.
10. In case of approved Return or Replacement of any Product, WorkStore will arrange pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgement of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with the WorkStore.
11. WorkStore will make reasonable endeavour that any eligible refund / credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within such time as taken by banking channels to process such refund.
12. In case of any defect arising after delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer’s warranty terms
13. In case any free item is found defective then WorkStore Ltd. shall arrange for the replacement of the free item only and the main Product shall not be replaced. If any free gift is not available with www.WorkStore Ltd. for an exchange, the Product will be taken back along with the free gift and the eligible refund will be processed.